Free Newsletters
Technology & Business Daily

InfoWorld
Log-in | Register

Merchants: eBay ad programs drive buyers away

Online auction site's revenue nearly doubled but sellers take issue with ads they have to compete against


An increase in buyer satisfaction ultimately benefits sellers. "Serving relevant, compelling ads in certain situations makes for a better buying experience," Durzy said.

Still, eBay is considering reactivating the in-house ad program for eBay sellers that it cancelled last year, because it recognizes that it had some value. "We're examining parts of that [program] that we can reconstitute within the context of our deal with Yahoo," he said.

What's not negotiable is the existence of external ads on eBay. "We continually test what's the best mix and how to improve our targeting so that we serve the right ads to the right people and avoid that thing which sellers legitimately fear," Durzy said.

Recently, Steve Hartman, eBay's director of on-site advertising strategy, addressed these issues in a blog posting. "We want buyers to transact on eBay," he wrote. "But we also want to offer alternatives when we believe it will improve the buying experience."

eBay won't claim that the ads have never driven a potential buyer away from the marketplace, but those situations would be exceptions, not the rule, Durzy said.

"Our initial testing period shows no significant impact to our core transaction business, which means no significant impact to our sellers' revenue, because the two are inextricably linked," Durzy said. "We feel very confident that our strategy is working."

Garriss, also CEO of Gotham City Online, an apparel store on eBay that also has its own site, isn't convinced.

"We think it hurts the sellers, while eBay benefits from the ad money," he said. "This is one of our fastest-growing concerns."

« PREVIOUS PAGE | 1 | 2 


Talkback:

commentPost a Comment

 

MOST COMMENTS

 
 





Remote Access: Maintain Security and Decrease the Burden on IT
Join this interactive webcast to discover how IT Managers can control access rights, end-user security settings and end-point authorization. Sponsor: Citrix(R) GoToMyPC(R) Corporate

»  Click here to view this Webcast
  The Path to Enterprise Security
This is your comprehensive guide to Enterprise Security. In it you'll find solutions to the most pressing security threats facing you and your company. Learn the latest on insider threats and how to effectively minimize risk within your organization. Sponsored by Nokia

»  Click here to download now

- Special Advertising Partners -
WHITE PAPERS
 

» Technology White Papers Library

Technology White Papers by Topic

Technology White Papers E-mail Alert

Find out when the latest white paper is available:
 
 
INFOWORLD MARKETPLACE
 
» BUY A LINK NOW
 
 

Video

 
 
 

Podcasts

 
 
 

 

Columnists

 
 
 

Resource Center


Ads by techwords beta  [See your link here]
 




Sponsored Technology Links

 
 
 HOME  NEWS  BLOGS  PODCASTS  VIDEOS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS   About | Advertise | Awards | RSS | Contact Us 

Copyright © 2008, Reprints, Permissions, Licensing, IDG Network, Privacy Policy, Terms of Service.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

CIO :: ComputerWorld :: CSO :: Demo :: GamePro :: Games.net :: IDG Connect :: IDG World Expo
Industry Standard :: IT World :: JavaWorld :: LinuxWorld :: MacUser :: Macworld :: Network World :: PC World :: Playlist